Return & Refund Policy
Effective Date: August 25, 2025
Website: https://directmoi.com
Business Name: Direct Moi EI
Business Address: 326 Av. des Champs-Élysées, 75008 Paris, France
Contact: https://directmoi.com/contact/
At Direct Moi, we strive to provide a transparent and fair refund policy for our customers. This Return & Refund Policy explains your rights and the procedures to request a refund for listings purchased on our website.
1. Refund Eligibility by Listing Type
a) Business, Agency, and Supplier Listings
- Customers may request a refund within 14 days of purchase.
- Eligibility requires that the listing has not been fully activated or used.
- Refund requests must include a receipt or proof of purchase.
- Refund requests must be submitted via the Direct Moi platform or by contacting us at: https://directmoi.com/contact/
b) Franchise and Selling Listings
- No refunds will be issued once payment is processed.
- By purchasing a subscription for these listing types, customers acknowledge that the service is considered fully delivered upon purchase, regardless of whether the listing sells quickly or not.
2. Conditions for Refund
To be eligible for a refund:
- You must provide proof of purchase (receipt, order number, or confirmation email).
- The listing must meet the criteria described above for its type (e.g., not activated for Business, Agency, or Supplier listings).
- Refund requests must be submitted within the applicable timeframe (14 days from purchase for eligible listings).
3. Items on Sale / Discounts
- Listings purchased at a discounted price are not eligible for refunds.
- This applies to all types of listings.
4. Exchanges
- We do not offer exchanges for any listings purchased on Direct Moi.
5. How to Request a Refund
- Contact our customer support through: https://directmoi.com/contact/
- Provide your proof of purchase and specify the listing type.
- Our team will review your request and notify you of the approval or rejection of your refund.
6. Processing Refunds
- Approved refunds will be processed using the original payment method.
- Refunds may take up to 14 business days to appear in your account, depending on your payment provider.
7. Contact Us
For any questions regarding this Return & Refund Policy or to submit a refund request, please reach out via:
https://directmoi.com/contact/
✅ Summary Table of Refund Policy by Directory:
| Listing Type | Refund Eligibility | Timeframe | Notes |
|---|---|---|---|
| Business | Eligible if not activated/used | 14 days | Requires proof of purchase |
| Agency | Eligible if not activated/used | 14 days | Requires proof of purchase |
| Supplier | Eligible if not activated/used | 14 days | Requires proof of purchase |
| Franchise | Not eligible | N/A | Service considered fully delivered |
| Selling | Not eligible | N/A | Service considered fully delivered |