Refund Policy

1. Introduction

This Refund Policy applies to Direct Moi (https://directmoi.com/), operated by Direct Moi EI, located at:

Bureau 326,
78 Avenue des Champs-Élysées,
75008 Paris, France

By purchasing our services, you agree to this Refund Policy.

  1. Eligibility for Refunds

Customers have the right to request a refund within 14 days from the date of purchase, in accordance with European Union consumer protection laws.

Refunds are only applicable under the following conditions:

  • The request is made within 14 days of purchase
  • The purchase relates to standard or premium subscription packages only
  1. Non-Refundable Items

The following are not eligible for refunds:

  • Promotional offers
  • Discounted packages
  • Special deals or limited-time offers
  • Business for franchise category
  • Business for sale category
  1. Scope of Refunds

Refunds apply only to eligible subscription services and do not cover:

  • Customized or project-based consulting services
  • Services already fully delivered or consumed
  1. No Exchanges

We do not offer exchanges for any services. Users must request a refund (if eligible) and make a new purchase separately.

  1. Processing of Refunds

Once your refund request is approved:

  • Refunds will be processed via the original payment method (e.g., Stripe)
  • Processing times may vary depending on your payment provider
  1. Late or Missing Refunds

If you have not received your refund:

  • First check your bank account again
  • Then contact your payment provider or bank
  • Processing times may vary and delays can occur
  1. Contact Us

To request a refund or for any questions regarding this Refund Policy, please contact us by visiting:

👉 https://directmoi.com/contact/

Last Updated: [15.04.2026]