Refund Policy

Last Updated: 22 August 2026

1. Introduction

This Refund Policy applies to services purchased through the DIRECT MOI website, available at https://directmoi.com/.

YSR GROUP operates under the commercial name DIRECT MOI.

DIRECT MOI is a Business Hub that provides users with the opportunity to join the platform through a free plan, explore its features, and choose paid services according to their needs.

By purchasing a paid service through DIRECT MOI, you acknowledge and agree to this Refund Policy, subject to any mandatory consumer rights applicable under French or European law.

2. Free Plan

DIRECT MOI provides a free plan that allows users to:

Join the Business Hub;
Explore the platform;
Understand how the platform works;
Access available free features; and
Decide whether they wish to purchase additional paid services.

The free plan does not require payment and therefore does not create any refund entitlement.

Users are encouraged to explore the free plan before purchasing a paid service.

3. Paid Services

DIRECT MOI may offer paid services including business listings, subscriptions, featured visibility, promotional services, advertising, and other platform services.

Applicable pricing, features, duration, renewal conditions, and other purchase terms will be displayed before the purchase is completed.

Once a paid service has been activated, published, delivered, or substantially provided, it is generally non-refundable, subject to any mandatory statutory rights applicable to the customer.

4. Non-Refundable Purchases and Offers

Unless otherwise required by applicable law, the following are non-refundable:

Discounted services or discounted packages;
Promotional offers (PROMOS);
Special deals;
Limited-time offers;
Lifetime offers or lifetime access plans;
Complimentary or promotional upgrades;
Services purchased at a special promotional price;
Paid services that have already been activated;
Listings that have already been published;
Featured listings or promotional placements that have already been activated;
Advertising campaigns that have already commenced;
Services that have already been delivered or substantially provided; and
Any service expressly identified as non-refundable at the time of purchase.

5. Published and Activated Listings

Once a paid listing has been approved, activated, published, or made available on the DIRECT MOI platform, the service is considered to have commenced.

Accordingly, such listings are generally non-refundable, subject to mandatory statutory rights.

This applies regardless of whether the listed business subsequently:

Changes its business activity;
Changes its listing information;
Stops operating;
Changes ownership;
Is sold;
Enters into a franchise arrangement;
Changes its business or franchise status;
No longer offers a particular product or service; or
No longer wishes to maintain the listing.

A change in the status or circumstances of a listed business after publication does not, by itself, create a right to a refund.

6. Business Opportunities and Changes in Status

DIRECT MOI may allow users to publish information about businesses, services, commercial opportunities, or other business activities.

If a business or opportunity is sold, transferred, reserved, franchised, completed, withdrawn, or otherwise changes status after the relevant listing or promotional service has been activated, the customer is not automatically entitled to a refund.

The payment relates to the listing, publication, visibility, or promotional service provided by DIRECT MOI and does not represent a payment for the successful completion of any underlying business transaction.

Customers are responsible for keeping their listings accurate and updating or removing information when circumstances change.

7. Promotional and Featured Services

Payments for featured listings, promotional visibility, advertising, sponsored placements, or other promotional services are generally non-refundable once the relevant service has been activated, published, or commenced.

This applies even if the customer later decides that the service is no longer required or the promoted business or opportunity changes after the service has commenced.

8. Change of Mind and Business Results

A change of mind, change in business strategy, change in marketing plans, decision to stop using the platform, or failure to obtain an expected commercial result does not automatically create a right to a refund.

DIRECT MOI does not guarantee that any listing, advertisement, promotion, or other service will generate:

Leads;
Enquiries;
Customers;
Sales;
Buyers;
Franchisees;
Partnerships; or
Any particular commercial result.

9. Refund Requests

Where a refund may be available under this Policy or applicable law, please contact us through:

https://directmoi.com/contact/

Please provide:

Your name;
Email address associated with the purchase;
Purchase or order details;
Date of purchase; and
Reason for the refund request.

We may request additional information reasonably necessary to verify the purchase and assess the request.

10. Refund Approval and Processing

If a refund is approved:

The refund will normally be made using the original payment method;
Where applicable, the refund will be processed through the payment provider used for the transaction, such as Stripe; and
The time required for the refund to appear may depend on the customer’s bank, card issuer, or payment provider.

YSR GROUP is not responsible for delays caused by banks, card issuers, payment providers, or other financial institutions after the refund has been initiated.

11. Consulting and Customised Services

One-on-one consulting services, customised projects, professional services, or other project-based services provided directly by YSR GROUP are handled separately.

Such services may be governed by a separate written agreement, proposal, service order, or contract specifying the applicable scope, fees, cancellation, and refund conditions.

Unless expressly included in a DIRECT MOI platform purchase, these services are not covered by this standard platform Refund Policy.

12. Statutory Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or replace any mandatory rights available to consumers under applicable French or European law.

Where a statutory right to cancellation, withdrawal, refund, or another remedy applies, that right will prevail over any conflicting provision of this Refund Policy.

13. Changes to This Refund Policy

YSR GROUP may update this Refund Policy from time to time to reflect changes to our services, pricing, refund practices, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

14. Contact Us

For refund requests or questions regarding this Refund Policy, please contact us through: