Review & Rating Policy

Last Updated: 22 August 2026

1. Introduction

This Review & Rating Policy explains the rules applicable to reviews, ratings, comments, and other feedback published on the DIRECT MOI Business Hub.

YSR GROUP operates under the commercial name DIRECT MOI.

Reviews and ratings are intended to help users make more informed decisions when discovering businesses, professionals, suppliers, products, and services through DIRECT MOI.

By submitting a review or rating, you agree to this Policy, our Terms and Conditions, and other applicable DIRECT MOI policies.

2. Who Can Submit a Review

Reviews should be based on a genuine experience with the business, professional, product, or service being reviewed.

You must not submit a review if you have no genuine experience or legitimate basis for providing an opinion about the subject of the review.

Where applicable, DIRECT MOI may use reasonable measures to help identify or prevent fraudulent or misleading reviews.

3. Review Requirements

Reviews and ratings should:

  • Reflect your genuine experience or opinion;

  • Be relevant to the business, professional, product, or service being reviewed;

  • Be based on truthful information;

  • Be submitted in good faith;

  • Avoid personal attacks or abusive language; and

  • Comply with applicable laws and this Policy.

Reviews should not contain confidential information or personal data about another individual unless you have a lawful basis and appropriate authority to publish it.

4. Prohibited Reviews

The following types of reviews are not permitted:

  • Fake or fabricated reviews;

  • Reviews submitted by people who have no genuine experience with the subject;

  • Reviews submitted under a false identity or pretending to be another person;

  • Reviews purchased, sold, or exchanged for financial or other improper benefits;

  • Reviews submitted in exchange for a guaranteed positive rating;

  • Reviews intended to artificially increase or decrease a rating;

  • Reviews submitted by a business about itself while pretending to be an independent customer;

  • Reviews submitted by competitors for the purpose of unfairly damaging another business;

  • Threatening, abusive, hateful, discriminatory, or harassing content;

  • Defamatory or unlawful content;

  • Content containing malicious or harmful material;

  • Advertising or promotional content unrelated to the review;

  • Spam or repetitive reviews;

  • Reviews containing another person’s private or confidential information; and

  • Content that infringes intellectual property or other legal rights.

French consumer law prohibits misleading practices involving fake consumer reviews, including presenting a person as a consumer when they are not, publishing false reviews, or modifying genuine reviews in order to promote a product or service.

5. Incentivised Reviews

DIRECT MOI does not permit businesses or other parties to offer compensation or other benefits in exchange for a particular positive or negative review.

Where any incentive or benefit is provided in connection with submitting a review, this must not be conditional on the review being positive or negative and must be disclosed where required by applicable law.

6. Review Publication

Reviews submitted through DIRECT MOI may be subject to moderation before or after publication.

A review may be:

  • Published;

  • Temporarily held for moderation;

  • Rejected;

  • Restricted;

  • Removed; or

  • Hidden from public display

where it violates this Policy, applicable law, or the integrity of the review system.

Reviews that comply with this Policy will not be removed merely because they are negative.

7. Review Moderation

DIRECT MOI may use manual review, automated tools, or a combination of methods to identify potentially fraudulent, unlawful, abusive, or otherwise prohibited reviews.

Moderation may consider factors such as:

  • Compliance with this Policy;

  • Relevance to the reviewed business or service;

  • Signs of fraud or manipulation;

  • Duplicate or repetitive submissions;

  • Offensive or unlawful content;

  • Conflicts of interest; and

  • Applicable legal requirements.

Moderation does not guarantee that every fraudulent or inaccurate review will be detected.

8. Verification of Reviews

DIRECT MOI may use reasonable measures to determine whether a review appears to be based on a genuine experience.

Depending on the circumstances, we may request additional information from the reviewer where reasonably necessary to investigate the authenticity or legitimacy of a review.

A review may be removed or restricted if we reasonably determine that it does not meet the requirements of this Policy.

9. Publication Date and Experience Date

Where the relevant information is available, DIRECT MOI may display the date on which a review was submitted or published and, where provided or reasonably established, the date or period of the experience giving rise to the review.

Users should consider the date of a review when evaluating whether the information remains relevant.

10. Review Ranking and Display

Reviews may be displayed according to criteria such as:

  • Date of publication;

  • Relevance;

  • Rating;

  • Helpfulness or engagement;

  • Moderation status; or

  • Other legitimate platform criteria.

DIRECT MOI may use different display or ranking methods from time to time.

Where applicable law requires information about the main parameters used to rank or display reviews, that information will be made available to users.

Paid listings or featured placements do not automatically entitle a business to have negative reviews removed or positive reviews given preferential treatment.

11. Review Publication and Retention

Reviews may remain publicly available for as long as DIRECT MOI considers them relevant to the operation of the platform, subject to applicable law and this Policy.

Reviews may be removed when they become obsolete, violate this Policy, are found to be fraudulent or unlawful, or where removal is otherwise required or justified under applicable law.

12. Business Responses

Where the platform provides the functionality, businesses and listing owners may respond to reviews concerning their listing.

Responses should:

  • Remain professional and relevant;

  • Avoid personal attacks;

  • Respect privacy and confidentiality;

  • Not disclose confidential customer information; and

  • Comply with applicable law and DIRECT MOI policies.

Businesses must not threaten, intimidate, harass, or improperly pressure a reviewer to remove or change a review.

13. Review Disputes and Removal Requests

A business, reviewer, or other affected person may contact DIRECT MOI regarding a review they believe violates this Policy or applicable law.

Requests should explain:

  • The review concerned;

  • The reason for the request;

  • The specific part of the review that is disputed; and

  • Any relevant supporting information.

DIRECT MOI may review the request and take appropriate action based on the available information and applicable rules.

A disagreement with a review or a negative rating does not, by itself, guarantee removal.

14. Removal of a Business Listing

Where applicable, a business may request removal of its listing or information associated with it, subject to the applicable DIRECT MOI policies and legal requirements.

The removal of a business listing does not necessarily mean that all historical review information will be immediately deleted where retention or publication is otherwise lawful and justified.

Where applicable law gives a person a right to request removal or deletion, DIRECT MOI will handle the request in accordance with that law.

15. No Guaranteed Accuracy

DIRECT MOI provides a platform for users to publish reviews and ratings.

YSR GROUP does not guarantee that every review accurately represents the experience of every user or that every review is free from error.

Users should consider multiple sources of information before making purchasing or business decisions.

16. No Payment for Positive Reviews

Businesses, listing owners, employees, affiliates, partners, or other parties must not purchase, commission, or arrange fake or misleading positive reviews.

Likewise, users must not demand payment or other benefits in exchange for removing or changing a negative review.

17. Reviews and Paid Listings

A business’s payment for a listing, featured placement, advertising, or other DIRECT MOI service does not guarantee:

  • Positive reviews;

  • A particular rating;

  • Removal of negative reviews;

  • Preferential review treatment; or

  • A particular ranking based on reviews.

DIRECT MOI aims to keep its review system separate from paid promotional placement.

18. User Responsibility

By submitting a review or rating, you are responsible for the content you publish.

You agree to compensate or otherwise protect YSR GROUP, to the extent permitted by law, against claims arising from unlawful content you knowingly submit in violation of this Policy or applicable law.

Nothing in this section limits any rights or protections available under applicable law.

19. Policy Updates

YSR GROUP may update this Review & Rating Policy from time to time to reflect changes to the DIRECT MOI platform, review functionality, legal requirements, or operating practices.

Any updated version will be published on this page with a revised Last Updated date.

20. Contact Us

If you have questions regarding a review, rating, moderation decision, or this Review & Rating Policy, please contact us through:

https://directmoi.com/contact/

Website Operator:
YSR GROUP
Société par actions simplifiée unipersonnelle (SASU)
47 rue Vivienne
75002 Paris
France

Commercial Name: DIRECT MOI
SIREN: 108 126 871
SIRET: 108 126 871 00012
Share Capital: €1,001
APE Code: 7022Z – Conseil pour les affaires et autres conseils de gestion

President: KUNREDDY Ashok Reddy

Last Updated: 22 August 2026